Customer Service

Payment Methods / Packaging & Delivery / Exchange & Refund Policy

Payment Methods

Credit Card

We accept credit card payments using your Visa or MasterCard via Paypal. All credit card transactions are processed by Paypal, and are internationally guaranteed safe and secure.  Please select the Credit Card / Paypal option upon checkout, and we will send you a Paypal invoice within 48 hours of order confirmation.  You DO NOT need a Paypal account to pay via credit card in Paypal.

More details on the Credit Card Payment Method

Direct Deposit or Fund Transfer (Malaysia only)

We accept cash/check payments via Direct Deposit or Fund Transfer into our Maybank or CIMB bank account:

Maybank

Account Name: VERSANISTA SOLUTIONS
Account Number: 5074 2400 6955 

CIMB Bank

Account Name: VERSANISTA SOLUTIONS
Account Number: 800 432 7261

Deposits can be made at any of the bank branches or cash/cheque deposit machines. Transfers can be made via their ATMs or via online banking. After completing the deposit or transfer, please scan the deposit or transaction slip together with your order number and email it to us at sales@lacepetals.com for our acknowledgement. If you made an online transfer, please email us the transaction ID for confirmation.

Standard Chartered Online Billing

We are listed as a Standard Chartered Online Biller on the Standard Chartered Online Billing site.  If you are an existing Standard Chartered Bank customer with access to online banking, you may choose to remit your payment for your order to us via the Standard Chartered Online Banking Site.  

Please look for the payee name: Versanista Solutions (For Lace Petals & Chicwear) 

For a detailed demo on how to perform this payment online, please refer to the following link: http://www.standardchartered.com.my/cb/service/ebanking/demo/onlinebanking/tour.html

Kindly email us the date of transaction and the transaction ID, together with your order number once you have completed the payment.

Checks by Post (Malaysia only)

Local checks can be sent by post to:

Versanista Solutions
P.O. Box 25
11700 Gelugor
Penang

All checks should be crossed and made payable to Versanista Solutions. Please write your order number and phone number on the reverse side of the check for our acknowledgement.  Kindly note that your order will be delivered only upon check clearance.

Please do not send cash by post.

PayPal

We accept payments via PayPal in MYR or USD only. A PayPal invoice with the total price in MYR or USD will be issued to you once your order is confirmed.  Just select the Credit Card / Paypal payment option when you check out. Your order will be processed as soon as the PayPal payment has been cleared. Please use the online currency converter at XE.com to get an approximate currency conversion rate.

iPay88About iPay88: Online banking payment transactions are processed by the iPay88 payment gateway. iPay88 Sdn Bhd has appointed Mobile88.Com Sdn Bhd as its sole authorized reseller of all iPay88 merchants. Therefore, please note that your payment is processed by Mobile88.com Sdn Bhd (iPay88). The Name of Mobile88.com OR Mobile88.com Sdn Bhd will be shown on your Bank Statement and you will also receive a notification e-mail from Mobile88 on this Transaction.

 

Packaging & Delivery

All lingerie items ordered are packaged individually in our exquisite gift-ready boxes. These boxes are free and come with our best compliments.

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We also provide an optional gift-wrapping service to add the perfect touch for gift orders. This option is available at checkout for only MYR10.00 per item.

All orders are delivered by express courier service in standard courier packaging.

Local orders

Delivery within Malaysia is absolutely free.

International orders

International orders are delivered by FedEx or by any other international delivery courier that we deem appropriate. The shipping rates for international orders are given below and are added to your order at checkout. 

(a) MYR40.00 per item

(b) MYR60.00 per item

(c) MYR70.00 per item

(d) MYR80.00 per item

(e) MYR120.00 per item 

(f) MYR150.00 per item

Delivery time

Please allow 2-4 working days for delivery upon confirmation of your order. For international orders, please allow for an additional 1-2 working days.

Third party delivery

Our exquisite collection of lingerie presents the choice of a perfect romantic gift for your loved one. And for your added convenience, we facilitate sending your gift order directly to her. All you have to do is provide us the appropriate shipping information at checkout.

P.O. boxes and hotels

We do not deliver to P.O. boxes or to hotels. Please only provide us a residential or commercial address for delivery to ensure you receive your order safely, promptly and in good condition.

Import duty and taxes

International orders may be subject to import duty and taxes which are levied once your package reaches your country. We deliver your package with duties and taxes unpaid and cannot predict what your particular charges may be. If you do incur these additional charges, they must be settled by you in order to clear customs. Please contact your local customs office for more information on import duties and taxes. Please note that we declare the full value of the order on all packages shipped to outside Malaysia in accordance with legal requirements.

 

Exchange & Refund Policy

Exchange

We will exchange the item you purchased if you are not satisfied with your order or if the size does not fit. You may choose to exchange for a different item of the same or lesser value, or for the same item in a different size.

If you would like to exchange your purchase, kindly contact us immediately at sales@lacepetals.com for exchange authorization and further instructions. We will send you a new item upon return of the item you received. Exchanges are only valid for a period of 7 days from receipt of delivery. The returned item must be in new condition, unused, unwashed, with all tags attached and in its original packaging.

We will only exchange each order once.

Kindly note that this exchange policy does not apply to some of our lingerie items due to their intimate nature.  Lingerie items that abide by this exchange policy will have a clause stating "Exchange Policy applicable" on the product information page.

Refund

We also accept requests for refunds if you are not satisfied with your order. There will however be a 25% handling & processing fee imposed on all refunds.

If you would like to request a refund, kindly contact us immediately at sales@lacepetals.com for refund authorization and further instructions. We will refund your order upon return of the item you purchased. Refunds are only valid for a period of 7 days from receipt of delivery. The returned item must be in new condition, unused, unwashed, with all tags attached and in its original packaging.

Kindly note that this refund policy does not apply to some of our lingerie items due to their intimate nature.  Lingerie items that abide by this refund policy will have a clause stating "Refund Policy applicable" on the product information page.

Cancellation

Orders not paid within 7 days will be automatically cancelled by us.

Kindly contact us immediately at sales@lacepetals.com if you would like to cancel your order. There will be a 25% cancellation fee imposed on cancellation requests for orders that have been paid and are being processed.

Orders cannot be cancelled once sent for delivery. You may however choose to pursue a Refund if so desired.

Please visit our FAQ section for more answers on our Exchange & Refund Policy.