Privacy & Security

Our Promise to You
Lace Petals is committed to protecting your privacy and building a foundation of trust with our clientele by adhering to the strictest Internet privacy standards and deploying the most sophisticated security measures available. At Lace Petals, we are dedicated to respecting your privacy and ensuring yoursecurity on our site. The following Privacy & Security Policy is to inform you about how and why we collect any information about you, and what we use this information for on our website.

Information That We Collect and How We Use it
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registeringon our site, only the information that is necessary to complete an order will be collected as appropriate. You may be asked to enter your name, e-mailaddress, mailing and billing address, phone number or credit card information. You may, however, visit our site anonymously.

Lace Petals is the solitary holder of the information collected on this site. We will not sell, share or rent this information to others in any ways otherthan disclosed in this privacy statement.

Any of the information we collect from you may be used in one of the following ways:

Registration
Registration is not required in order to use our site. Users have the option to give their contact information (such as name and email address). This information is then used to contact the user about the products and services on our site for which they have expressed interest.

Responsible Shopping
We believe in responsible shopping. We therefore require shoppers to register with us before making any purchases and we also require complete and valid billing information for all orders. We will not deliver anonymous orders and reserve the right to reject any orders for which the billing information isincomplete or invalid.

Your Order
We request information from the user when an order is placed. Here a user must provide contact information (like name, phone number and shipping address) and billing information (like credit card number, expiration date). This information is used for billing purposes and to fill the customer's order. If we havetrouble processing an order, this contact information is used to get in touch with the user. If you submit a different address for shipping than for billing, that personal information is only used for the purpose of shipping your order. The shipping recipient will not be added to any marketing distribution list or future correspondence.

Orders Sent as Gifts
If you submit a different address for shipping than for billing, that personal information is only used for the purpose of shipping the package. The shipping recipient will not be 'opted-in' to any marketing distribution lists or future correspondence..

Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal informationon our site.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and is protected and then encrypted using the Geotrust Premium 256-bit SSL encryption to ensure any personal information you provide is completely secure.  The encrypted information is then routed into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

This high-level security is extended to all credit card transactions processed by our payment gateway provider, iPay88, which is the same Online Payment Gateway System currently provided by many licensed Financial Institutions in Malaysia, and is built in compliance with Malaysia's Payment System Act and PCI Data Security Standard.  Credit card information sent is encrypted to guarantee security.

While on a secure page, such as our order form, the lock icon seen on some Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing.' If you have any questions about the security at our website, you can send an email to info@lacepetals.com

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Cookies
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. While we do employ the use of cookies, the usage of a cookie is in no way linked to any personally identifiable information while on our site. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site.

We use cookies to help us remember your login status and process the saved items in your shopping cart (if any).  The use of cookies will also help us understand and save your preferences for future visits.

If you are registered as an affiliate of Lace Petals, a cookie will be issued to the customer clicking on your affiliate link and the cookies are used as a backup to the IP traffic log that is also created.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting us at info@lacepetals.com

Log Files
We use IP addresses to analyze trends, administer the site, track the user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Disclosing Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Protecting Children
We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy on the Internet.  We do not knowingly collect personally identifiable information from children under the age of 13. If a child has provided our website with personally identifiable information, we ask that a parent or guardian contact us and we will delete the information about the child from our files.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers and limitations of liability governing the use of our website.

Your Consent
By using our site, you consent to our Privacy & Security Policy.

Notification of Changes
If we decide to change our Privacy & Security Policy, we will post those changes on this page, and/or update the Privacy & Security Policy modification date below.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

If you have questions or concerns regarding this statement, you should first contact us at: info@lacepetals.com

This Privacy & Security Policy was last modified on July 1 2009.